Terms of Service

These Terms and Conditions ("Terms", "Terms and Conditions") govern the relationship between you and Better Meetings by Design LTD ("us", "we", or "our") concerning the use of the website https://www.bettermeetingsbydesign.com (the "Service").
1. Acceptance of Terms
Before using the Service, please take a moment to read and understand these Terms and Conditions.
Your access to and use of the Service are subject to your acceptance of and compliance with these Terms. These Terms apply to everyone who accesses and uses our Service.
By accessing or using our Service, you agree to abide by these Terms. If you disagree with any part of them, you may not access the Service.
2. Purchases
If you wish to purchase any product or service available through the Service ("Purchase"), you may be required to provide specific information relevant to your Purchase, including, but not limited to, your credit card number, credit card expiration date, billing address, and shipping information.
By doing so, you confirm that you have the legal right to use the payment method and that the information you provide is accurate and complete.
By submitting this information, you give us the right to provide the information to third parties to facilitate the completion of Purchases.
We reserve the right to refuse or cancel your order at any time for various reasons, including, but not limited to, product or service availability, errors in the product or service description or price, errors in your order, or other reasons.
We also reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.
3. Availability, Errors, and Inaccuracies
We are continuously updating our product and services offerings on the Service. The products or services available on our Service may be unavailable, mispriced, or inaccurately described, and we may experience delays in updating information on the Service and in our advertising on other websites.
We do not guarantee the accuracy or completeness of any information on our website and can change it without notice.
4. Intellectual Property
The Service, its original content, features, and functionality belong to Better Meetings by Design LTD. They are protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Please do not use our trademarks and trade dress without our prior written consent.
5. Third Party Websites and Services
Our Service may contain links to third-party websites or services not owned or controlled by us. We are not responsible for their content, privacy policies, or practices, and we are not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of these sites.
We strongly recommend you read the terms and conditions and privacy policies of any third-party web sites or services you visit.
6. Termination
We can terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including, but not limited to, your breach of these Terms.
Upon termination, your right to use the Service will cease immediately.
7. Limitation Of Liability
Under no circumstances shall Better Meetings by Design LTD, along with our directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
  • Problems you may have while using our Service or if you cannot use it at all.
  • Actions or content from other people using our Service.
  • Any content obtained from the Service.
  • Unauthorized access, use, or change to your transmissions or content.
These limitations apply whether the issues are related to warranty, contract, tort (including negligence) or any other legal theory. Even if we knew of the possibility of these problems, and if a solution we suggested does not work as expected, we still will not be liable.
8. Disclaimer
Your use of the Service is at your own risk. We provide the Service on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied. We do not guarantee the Service will be uninterrupted, secure, or error-free.
9. Changes to Terms
We can modify these Terms at any time. If the changes are significant, we will try to provide 30 days’ notice. What constitutes a significant change will be decided at our sole discretion.
Your continued use of the Service after the changes are made means you agree to the new terms.
10. Governing Law
These Terms are governed by the laws of the United Kingdom.
11. Severability
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
If any part of these terms is found to be invalid or unenforceable, the rest remains in effect.
These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements between us regarding the Service.
12. Contacting Us
For any questions about these Terms, please contact us at info@bmbd.uk.
These Terms and Conditions were last updated on 01/October/2023.

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Better Meetings by Design ® is a registered trade mark of Better Meetings by Design LTD.

Meeting Design

Design as a discipline is applied to a wide range of professional activities, but rarely to meetings. Poor design, or no design, wastes time and money, and demoralizes staff.

Meeting design is the purposeful act of creating the end-to-end meeting experience. Learn to work with the end in mind. If you don’t know what the required outcomes are, you won’t be able to articulate the purpose or the objectives.

3 - Post-meeting canvas

Post-meeting canvas

2 - In-meeting canvas

In-meeting canvas

1 - Pre-meeting canvas

Pre-meeting canvas

5 & 6 - Post-meeting steps

Step 5: Pursue
  • How will you maintain momentum?
  • What will you need to do to keep participants engaged?
  • How will you ensure all tasks are completed on time, and are aligned to the objective/s and outcome/s?
  • How will you help create bandwidth and manage time?
Step 6: Persist
  • How do you manage and resolve conflict?
  • How do you respect workloads?
  • How do you encourage, lead, and support the team when the going gets tough?
  • How do you avoid the need for another meeting?

3 & 4 - In-meeting steps

Step 3: Participate
  • How will you manage and motivate the group?
  • What will you do to keep on track, and on time?
  • What are the right tools and techniques?
  • How will you engage and empower everyone?
  • How will you capture and coordinate any actions?
Step 4: Prioritize
  • How will you prioritize tasks, assessing impact and effort?
  • Who is responsible for each task?
  • How do they manage input from others?
  • What information will need providing to the broader team?
  • How will updates be shared?

1 & 2 - Pre-meeting steps

Step 1: Plan
  • What type of meeting are you having?​
  • Can you communicate the purpose and outcome?​
  • Who needs to be invited, and how many people?​
  • Can you estimate the cost of your meeting?​
  • What do they need to know, and do?​
  • What meeting format will you use?​
  • What meeting rules will you apply?
Step 2: Prepare
  • How will you ensure everyone is prepared to contribute?
  • What technologies will you use?
  • How will you facilitate the group?
  • How will you create an inclusive environment?
  • How will you manage action items, and tasks?

Post-meeting design

Design your strategy to maintain momentum. Pursue task and action completion, and persist to achieve their deliverables by helping the group manage conflicting workloads, and competing priorities. Use a responsibility assignment matrix and a goal-setting framework to increase motivation and, subsequently, performance.

In-meeting design

Design the meeting experience to encourage everyone to participate actively. Facilitate the group to achieve the meeting’s objectives, efficiently and effectively. Prioritize what needs to be done, when it needs to be completed, and who is responsible, to pave the way for successful outcome delivery.

Pre-meeting design

Get the basics right. Capture all your pre-meeting planning and preparation in a structured format. Ensure the required participants are well informed, understand the reason for meeting (the purpose) and come fully prepared to contribute confidently, and to deliver value, in an inclusive environment.

Meeting Models

A meeting should bring people together to collaborate to get work done. Teams that operate in a trust- based environment outperform those with low trust. Meeting leaders need to lead with authenticity, be able to deal with difficult situations, and empower the group to achieve the meeting’s objectives.

From your own personal brand and professional presence to team trust, culture, and group dynamics. These insights will help you move beyond the basics of meeting design.

Meeting Essentials

No two meetings are the same, even when the type and format are common. People are a huge variable in the meeting mix, so it’s important that leaders and facilitators can create a meeting environment that is accessible, inclusive, and conducive for large or small groups of diverse participants.

Leverage a selection of proven tips, techniques, and recommended best practices to help guide you on your better meetings journey.

Meeting Comms

It’s easy to take communication for granted because it’s something we do in every circumstance of our personal and professional lives.

Understand the process of communication and recognize your own, and others’, communication styles and preferences to help avoid miscommunication and misunderstanding.

Meeting Skills

Facilitation is so much more than just running a meeting. Support from an unbiased facilitator, expert in using proven tools and techniques, ensures progress is made, objectives are achieved, and roadblocks are removed.

An accomplished facilitator orchestrates the activities that are required to help the group understand and solve problems, ideate, make decisions, and manage action items.

Meeting Personas

There are six meeting leader personas that describe the role characteristics, or attributes, that a meeting leader might need to assume during the pre-meeting, in-meeting, and post-meeting phases.

Understand the personas that you need to adopt as Meeting Leader, to elicit the contribution you need from your participants, aligned with the meeting purpose and objectives.

Meeting Technologies

Technology and meetings go hand-in-hand. The majority of organizations have a preferred meeting platform, but don’t specify what specialist meeting productivity applications can be used.

Determine what meeting technologies are necessary, in addition to those that will enhance the meeting experience and improve the chance of realizing the expected outcomes.

Meeting Roles

There are six main meeting roles. An individual may have a single role for the entire meeting, or they may need to adopt various roles, for specific purposes, during the course of the meeting. The leader must ensure everyone understands their role requirements so that they are able to contribute real value.

Define who you need to invite, and understand the specific role that your participants must play, ensuring that they arrive prepared and able to contribute meaningful value.

Meeting Formats

What’s the right blend of synchronous and asynchronous communication to get things done efficiently and effectively? What are the considerations for your in-person, remote, or hybrid meetings?

Recognize the importance of the meeting experience for participants, irrespective of the format (in-person, remote, or hybrid), to guarantee that it is accessible and inclusive for all.

Meeting Types

Is the meeting for problem solving, information sharing, ideation, decision making, status updates, or team building? Or most likely, a combination of several ‘meeting types’ all in one meeting.

Identify the specific meeting type you are leading, to improve the efficiency and effectiveness of that meeting. Determine how to get the best outcomes from every meeting.